by Candice Venter | Customer Experience, Customer Journey, Customer Relationship Management, December, Loyalty
Did you know that it costs five times more to bring on a new client than it does to retain a current one? That’s a lot of money you could be wasting! Plus, you don’t have to constantly prove yourself with an existing client like you do with a new one. Your...
by Candice Venter | Customer Experience, Customer Journey, Customer Relationship Management, November
As a business owner you are going to make mistakes. It kind of comes with the territory. But it is how you use those mistakes that is the important part. Mistakes are a fantastic learning tool. Now I know that no one wants to think about learning when you are knee...
by Candice Venter | Customer Experience, Customer Journey, Customer Relationship Management, November
What kind of impression do you want to make on your clients? Certainly not a bad one! If you want to make the right impression then it is all about the customer experience you provide. It will set you apart from your competitors and be the thing that keeps your...
by Candice Venter | Networking, October
Owning and operating your own business can be challenging at times. There are so many different tasks to do and it can be hard to compete with the big guys – and their seemingly endless resources. That is why collaborating with and supporting local small...
by Candice Venter | Networking, October
Some of the best things in the world require more than one person to work well – hugs, kisses, conversations and dressing up as a horse for Halloween. So why would business be any different? Some of the best business things also need two people, coffee catch...
